The Wiygul Way

As a family owned business since 1976, we’ve been an innovator in creating solutions to meet our customers’ needs. The key to our ability to do this rests squarely our people. How our people operate is the definition of our unique culture. The Wiygul way Fundamentals that follow describe the principles and practices that define our culture. These Wiygul Fundamentals, in fact, are what makes us and what drive our success. We call it, The Wiygul Way.

  • 1. Never Lie, Cheat, or Steal, Ever.

    Demonstrate an unwavering commitment to doing the right thing in every action you take, and in every decision you make, Especially when no one is looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.

  • 2. Think Team First.

    It’s not about you. Don’t let your ego or personal agenda get in the way of doing what’s best for the team. Be there for each other and be willing to step into another role or help a co-worker when that’s what’s required for success. Help each other succeed.

  • 3. Honor Commitments.

    Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for work, appointments, meetings, and promises. If a commitment can’t be met, notify others early and agree on a new deliverable to be honored.

  • 4. Do What’s Best For The Customer.

    In all situations, do what’s best for the customer, even if it’s to our own short-term detriment. Put their needs ahead of our own. There is no greater way to build a reputation than to steadily do what’s right for others. Every Day.

  • 5. Lead By Example.

    The best way to influence others is through you own example. Walk the talk. Take responsibility, both formally and informally, to coach, guide, teach, and mentor others. Be the change you want to see.

  • 6. Do It Right The First Time.

    The goal is to get things right, not simply to get them done. While we always want to work with a sense of urgency, sometimes we need to slow down and order to speed up. Double-check your work. Measure twice, cut once.

  • 7. Create A Great Impression.

    Every conversation, phone call, e-mail, letter, and even voicemail, sets a tone and creates an impression. Pay attention to every interaction and be sure You’re setting a tone that’s friendly, warm, and helpful.

  • 8. Listen Generously.

    Listening is more than simply “not speaking.” Give others your undivided attention. Be present and engaged. Minimize the distractions and let go of the need to agree or disagree. Suspend your judgment and be curious to know more, rather than jumping to conclusions. Above all, listen to understand.

  • 9. Speak Straight.

    Speak honestly in a way that helps to make progress. Say what you mean, and be willing to ask questions, share ideas, or raise issues that may cause conflict when it’s necessary for team success. Be courageous enough to say what needs to be said. Address issues directly with those who are involved or affected.

  • 10. “Bring It” Every Day.

    Have a passion for what we do and be fully engaged. Make the most of each day by approaching every task with energy, focus, purpose, and enthusiasm. Work with a sense of urgency to get things done.

  • 11. Walk In Your Customers’ Shoes.

    Understand your customers’ world. Know their challenges and frustrations. See the world from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs.

  • 12. Get Clear On Expectations.

    Create clarity and avoid misunderstandings by discussing expectations upfront. Set expectations for others and ask when you're not clear on what they expect of you. End all meetings with clarity about action items, responsibilities, and due dates.

  • 13. Assume Positive Intent.

    Work from the assumption that people are good, fair, and honest, and that the intent behind their actions is positive. Set aside your own judgment and preconceived notions. Give people the benefit of the doubt.

  • 14. Be Positive.

    You have the power to choose your attitude. Choose to be happy, optimistic, and enthusiastic. Your attitude is contagious. Spread optimism and positive energy.

  • 15. Be A Fanatic About Response Time.

    Respond to questions and concerns quickly, whether it’s in person, on the phone, or by email. This includes acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.

  • 16. Work On Yourself.

    Be a life-long learner. Seek out and take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater expert. Be resourceful about learning and sharing what works best.

  • 17. Treat Everyone With Dignity and Respect.

    Treat others in a way that honors their self-worth and respects their value as unique individuals, regardless of their background, appearance, or beliefs. Act with kindness, compassion, and patience.

  • 18. Take Pride In Our Appearance.

    Your personal appearance makes a strong statement about the pride you take in your performance. Dress neatly and professionally. The appearance of our showrooms and floor makes a similar statement about the quality of our work. Take responsibility to see that our office environment is clean, neat, and professional.

  • 19. Take Ownership.

    Take personal responsibility for making things happen. Respond to every situation by looking for how we can do it, rather than explaining why it can't be done. Be resourceful and show initiative. Don't make excuses or wait for others to solve the problem. See issues through to their completion.

  • 20. Invest In Relationships.

    Get to know your customers and co-workers on a more personal level. Understand what makes others tick and what's important to them. Strong relationships enable us to more successfully work through difficult issues and challenging times.

  • 21. Deliver Legendary Service.

    It’s all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the “WOW” factor that turns customers into raving fans. This includes both internal and external customers.

  • 22. Make Quality Personal.

    Demonstrate a passion for excellence and take pride in the quality of everything you touch and everything you do. Have a healthy disdain for mediocrity. Good is not good enough. Always ask yourself, "Is this my best work?"

  • 23. Pay Attention To The Details.

    Missing just one detail can have an enormous impact on a job. Be a fanatic about accuracy and precision. Double check your work. Get the details right the first time.

  • 24. Practice Blameless Problem-Solving.

    Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve our processes and ourselves so we don't make the same mistake twice. Get smarter with every mistake. Learn from every experience.

  • 25. Show Meaningful Appreciation.

    Recognizing people doing things right is more effective that pointing out when they do things wrong. Regularly extend meaningful acknowledgement and appreciation — in all directions throughout our company.

  • 26. Deliver Results.

    While effort is important, our customers expect results, Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results.

  • 27. Be Relentless About Improvement.

    Regularly reevaluate every aspect of your work to find ways to improve. Don’t be satisfied with the status quo. “Because we’ve always done it that way” is not a reason. Guard against complacency. Find ways to get things done better, faster, and more efficiently.

  • 28. Be Easy to Work With.

    Find ways to make working with us easier. Always be helpful and friendly. People like to do business with people that they like.


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